Armstrong Training Policies
​Clear expectations create a better experience for everyone. The policies below outline scheduling, cancellations, payments, registrations, and participation with Armstrong Training.
Scheduling & Cancellations
24-Hour Cancellation Policy
Armstrong Training requires at least 24 hours' notice to cancel or reschedule a scheduled appointment. Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment may result in the session being charged or deducted from the client's training package.
No-Shows
Clients who do not attend a scheduled appointment without providing notice will be charged for the session or have the session deducted from their training package.
Late Arrivals
Sessions will end at the originally scheduled time. Arriving late may reduce the amount of training or service time available during the appointment.
Training Packages & Payments
Package Payment
Training packages must be paid in full before sessions included in the package are used, unless another payment arrangement has been approved by Armstrong Training.
Session Usage
One session is deducted from the client's active package for each completed training session. Sessions subject to the cancellation or no-show policy may also be deducted from the package.
Package Transfers
Training packages are purchased for the individual client and may not be transferred to another person unless approved by Armstrong Training.
Refunds
Training package purchases are non-refundable once training has begun. Any exceptions are at the discretion of Armstrong Training.
Athletic Performance Training & Group Classes
Registration & Payment
Registration and payment are required in advance to reserve a spot in a group training session. Space is limited, and a spot is not guaranteed until registration is complete.
Cancellations & No-Shows
Because group training spots are limited, payments for missed sessions and no-shows are non-refundable. Cancellations must be made at least 24 hours before the scheduled session to be eligible to reschedule or receive a credit.
Late Arrivals
Participants should arrive on time and ready to train. Late arrivals may join the session at the coach's discretion and will not receive additional time after the scheduled class ends.
Class Changes or Cancellations
Armstrong Training reserves the right to modify, reschedule, or cancel a group training session when necessary. If Armstrong Training cancels a paid session, participants will receive the option to transfer their registration to another available session or receive a refund.