Armstrong Training Policies
​Clear expectations create a better experience for everyone. The policies below outline scheduling, cancellations, payments, registrations, and participation with Armstrong Training.
Scheduling & Cancellations
12-Hour Cancellation Policy
Armstrong Training requires at least 12 hours' notice to cancel or reschedule a scheduled training session. Cancellations or rescheduling requests made less than 12 hours before the scheduled session will result in the session being deducted from the client's training package.
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Rescheduling is subject to availability. Same-week rescheduling is not guaranteed.
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No-Shows
Clients who fail to attend a scheduled training session without providing notice will forfeit that session.
Late Arrivals
Clients are encouraged to arrive on time or up to five minutes early to prepare for their session.
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Clients arriving up to 15 minutes late may continue with a shortened session, which will end at the originally scheduled time.
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Clients arriving more than 15 minutes late who have communicated their delay may reschedule, subject to availability.
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Arriving more than 15 minutes late without communication will result in the session being forfeited.
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Booking Requirements
Training sessions must be scheduled at least 24 hours in advance. Same-day bookings are not permitted.
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Clients with fully paid training packages may reserve their sessions in advance, subject to availability. Clients using installment payment arrangements may schedule sessions individually.
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Trainer Cancellations
If Armstrong Training cancels a scheduled session, the session will remain available for rescheduling without penalty to the client. Package expiration dates may be extended when necessary due to Armstrong Training cancellations or facility closures.
Training Packages & Payments
Package Payments
All training packages must be purchased before training sessions begin.
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Individual 8-session and 12-session packages are eligible for two automatic installment payments within 30 days of the original purchase.
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If an installment payment fails, future training sessions will be paused until the outstanding balance is paid. Package expiration dates will continue to run during payment interruptions.
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Package Expiration
All training packages expire 60 days from the original purchase date.
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Unused sessions remaining after the expiration date will be forfeited unless Armstrong Training approves an extension.
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Extensions may be considered for injuries, illnesses, family emergencies, or other significant circumstances on a case-by-case basis.
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Session Usage
One session is deducted from the client's active package for each completed training session.
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Sessions forfeited under the cancellation, no-show, or late-arrival policies will also be deducted.
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Package Transfers & Family Sharing
Training packages are non-transferable, except for approved family sharing.
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Clients may share individual training sessions with one designated eligible family member at a time, including a spouse or partner, child, parent, or sibling.
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Family members must complete the required onboarding and health screening before participating. Shared sessions are deducted from the original package and remain subject to its expiration date.
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Refunds
Training package purchases are non-refundable, subject to applicable law.
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Unused sessions cannot be exchanged for cash, transferred outside the approved family-sharing policy, or applied toward another training package.
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Package Renewals
Clients must purchase a new training package before continuing training once their existing package has been completed or expired.
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Mid-package upgrades and downgrades are not permitted.
Online Coaching
Monthly Membership & Payments
Online coaching is offered at $300 per month through an automatically recurring subscription.
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Payments are processed monthly on the client's enrollment anniversary date. No long-term commitment is required.
Coaching Services
Online coaching includes:
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Individualized training programming through CoachRx.
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Weekly programming updates.
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One formal weekly check-in.
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One 30-minute video coaching call per week.
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Exercise form and technique feedback through video submissions.
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In-app messaging with responses within 24 hours.
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One formal monthly progress evaluation.
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Weekly Video Calls
Clients are responsible for scheduling and attending their weekly 30-minute coaching call.
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Missed or canceled calls are forfeited for that week and cannot be carried over to future weeks.
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Membership Cancellations
Clients may cancel their online coaching membership at any time before their next scheduled billing date.
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Cancellation prevents future recurring charges. Clients retain access to coaching services through the end of their current paid billing period.
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Refunds
Processed monthly coaching payments are non-refundable, subject to applicable law.
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CoachRx Access
CoachRx programming, messaging, and coaching services remain available throughout the client's paid membership period.
Access to ongoing coaching services ends when the paid membership period concludes.
Athletic Performance Training & Group Classes
Registration & Payment
Advance registration and payment are required to reserve a spot in any group training session, bootcamp, or athletic performance class.
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Space may be limited. Submitting an RSVP does not guarantee a reservation until payment has been received and registration has been confirmed by Armstrong Training.
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Cancellations & No-Shows
All group training and bootcamp registrations are final.
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Payments are non-refundable, and no credits will be issued for participant cancellations, missed sessions, or no-shows, regardless of advance notice, except where required by applicable law.
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If Armstrong Training cancels a paid session, participants will be offered a refund or the option to transfer their registration to another available session.
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Late Arrivals
Participants should arrive on time and ready to train.
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Late arrivals may join the session at the coach's discretion. Sessions will end at their originally scheduled time, and additional training time will not be provided.
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Class Changes or Cancellations
Armstrong Training reserves the right to modify, reschedule, or cancel a group training session when necessary.
If Armstrong Training cancels a paid session, participants may choose to transfer their registration to another available session or receive a refund.
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Registration Confirmation
Participants will receive confirmation of their reservation after registration and payment have been verified.
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Armstrong Training may require new participants to complete applicable health screening, liability waivers, and other registration documents before participating.